Return policy

Thank you for shopping at lchandbags. We hope you are pleased with your purchase. If for any reason you are not entirely satisfied, we’re here to help with our return policy.

Return Eligibility: You have 30 days from the date you received your item to request a return.

Condition of Returned Items: Items must be unused and in the same condition that you received them. Your item must also be in the original packaging.

Return Process: To initiate a return, please contact us at helpdesk@morinexa.com. Once your return is approved, we will provide you with the return authorization number and full return instructions, including our warehouse shipping address below.

Warehouse Return Address
Name: Ding Min
Address: 17806 104th Ave
City: Jamaica
State: NY
ZIP Code: 11433
Country: United States
Phone: 9177558928 / (646) 288-0190
Important: We cannot accept returned parcels without prior return authorization.

Return Shipping Costs: Shipping costs are non-refundable, and you are responsible for paying for your own shipping costs when returning your item.

Inspection and Refunds: Once our warehouse receives your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment within 7 business days.

Factors Affecting Refunds: Please note that the time it takes to receive your refund may vary depending on the bank’s processing times, holidays, or other unforeseen circumstances.

Exchange Policy: If you wish to exchange an item, please specify the details in your return email to helpdesk@morinexa.com.

Contact Us: If you have any questions about our return policy, reach out to us via email at helpdesk@morinexa.com.

We value your satisfaction and appreciate your understanding regarding our return policy at lchandbags. Thank you for shopping with us!